An online training created for a BPO company. This module focused on Assurance Statement and developed as Gamified to make it more immersive and engaging. This training module helped the agents achieved their KPIs and targeted CSAT score.
Created using Articulate 360 this training consists of gamified content with different scenarios to simulate how to use Assurance Statements effectively.
If you wish to experience the actual E-learning module. Click here to view the module.