An online training created for travel agents which gives them the overall experience of traveling via plane from booking, pre-flight, during flight and disembarking the plane. This training module helped them achieved their KPIs and targeted CSAT score.
Created using Articulate 360 this training consists of four modules. To simulate the whole Traveller's journey from booking a flight to their final destination.
The module provides an immersive experience to the learner's with gamified mini quest to make the training more engaging and effective. Check the live preview here.